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108年【第一梯次】服務台組 / 許資穎

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更新日期 2019/7/31 14:05:34
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      幫助他人?不僅僅是為人們服務,而是我終於意識到開心的定義。在這一次擔任志工的經驗中,我很確信,若我的臉上能帶著燦爛的笑容,幫助其他人並引導他們到達他們需要去的地方,我的心中會感覺到非常地喜樂。 今年暑假來到台中榮總參加這項志工服務,並不是為了我的大學申請或我的畢業要求,而是我真的希望透過這次的志工服務,可以更加的了解及體驗在醫院服務的感受,並且看看醫生和護士的生活都是怎麼樣過的。我非常喜歡這次的體驗,我不得不說......我喜歡它的每一分每一秒。
 
      參加這一次的志工服務時,一開始有遇到一些困難。當我走進了台中榮總,我的臉根本就像是新菜鳥的臉,我根本不知道其他醫療部門在哪裡,也不知道該如何利用最快速的方法從第二醫療大樓到達星巴克和第一醫療大樓的美食街。然而,我很高興無論我去哪裡尋求幫助,其他志工夥伴們都會耐心並熱心的向我解釋我的工作是什麼,以及如何完成我的工作。在我當志工的第一天,有一位志工阿姨還教了我一個可以快速記住所有大樓的位置的方法。此外,還有如何解讀診間號碼的技巧。現在對我來說,要指引他人到達他想要去的地方真是小菜一碟呀!
 
      說實話,如果排除了英語、西班牙語、中文和韓語,那麼我就沒有別的在行的語言了。但我當志工的第一天早上,有一位奶奶走到我的面前,問我洗手間的位置在那裡。那一瞬間,我的大腦根本沒有運作,一片空白。我不知道她在說什麼,因為她是用台語對我說,而且還講得非常快。我覺得我聽到了胡言亂語,除了試著用中文跟她說話之外,我真的不知道如何幫助她了。在一陣糾結與混亂對話過程後,我很高興仍然是一個快樂的結局,因為後來我牽著她的手,帶著她一起走到洗手間的門口。最後奶奶對我微笑,並說:“謝謝你!” ,那一刻我的心真的覺得能幫助他人實在是一件快樂無比的事。有了此次的經驗之後,我告訴自己並且安慰自己說,“對,你很棒!”同時也鼓勵自己,應該要開始學習第五種語言了---台語。
 
      在醫院的這幾天內,我經驗了一段美好的時光。雖然我的工作只是引導人們去哪裡,告訴他們在何處可以抽號碼牌、何處辦理掛號手續、洗手間位置、其他地方的位置,但我覺得仍然非常享受這段服務他人的時光。當他們走過你得到幫助並離開時,我感受到能夠幫助別人並看到他們對你微笑,是一件非常值得開心的事。來當志工並不只是為了來“消磨時間”,反而我意識到當我開始幫助其他人時,我也同時可以學到東西。最後,我想要感謝台中榮民總醫院可以給我這一個機會改變我的生活經驗。非常感謝你們, 謝謝!

Helping others? It’s not just about serving people, but I finally realized the definition of happiness. In my euphoria, I was convinced that with a great smile on my face, I was able to assist others and also guide them to where they needed to go. With my hands to my chest, I sincerely promised that coming to this volunteering service wasn’t just for my college application or for any  graduation requirements, it was so that I can be more understanding of what it is like to work in a hospital and also to look at what the life as doctors and nurses are like. I love this experience and I have to say… I enjoyed every second of it.
There were some hardships at first when I came to the volunteer service for my first time. I definitely had the look of a newcomer in this industry for  not knowing where most of the other medical departments or  are and had no idea how to quickly get to Starbucks from the Second Medical Building. However, I was glad that wherever I went and asked for help, the other volunteers slowly, with patience, explained to me what my job was and how to do my job. On the first day of my volunteer, the volunteer aunts also taught me a method to quickly remember where most of the buildings are located. In addition, the easy technique of how to read the intersection number. It was a piece of cake!
 To be honest, if you exclude English, Spanish, Chinese, and Korean, there’s no other language that I’m super comfortable with. But on my first day as a volunteer, a grandmother walked up to me and started talking really fast about how she needed to find the restroom. At that instant moment, my brain was not working at all. I had no idea what she was saying because she was speaking in Taiwanese. I felt like I heard gibberish and I didn’t know how to help her except to try to talk to her in Chinese. It was a tangled mess, but I was glad that it all came down to a happy ending and she smiled at me and said, “thank you.” Then off she went, rushing to the restroom. My heart melted. There was this successful moment when I thought to myself, “You are awesome!” After that heart relieving experience, I seconded thoughted that Taiwanese may be the 5th language that I should start to learn.
        I have had the best times and moments of my life within just these few moments in the hospital. Although my job is to guide people where to go, telling them where they can pick up their number, where they can check-in for their appointment, and where the restrooms, water fountains, and where so many other places are, but I feel like these weren’t just what I did. Dramatically, I felt like I saved the world! It felt so great to be able to help others and see them smile at you when they walk past you and left. I didn’t go there just to “kill time,” but I realized the things that I can potentially learn when I start from helping others. Last but not least, I would like to thank Taichung Veterans General Hospital, for giving me this chance and it is such a life-changing experiment for me. Thank you so so much and this from the bottom of my heart. I appreciate it.
 
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