Procedures to Follow for an Outpatient Visit
Different Ways to Visit a Doctor
- Walk-in and make an appointment (usually there are limitations on the number of appointments made on-site)
- Make an appointment over the phone (04-23592311)
- Schedule an appointment on the Internet using our online services
Process Flow
Appointment Request Online → Go to the clinic room → Get examined and diagnosed by a doctor → Return to the counter area and pay the bill → Further tests and examinations → Pick up your prescribed medicines
In case more tests and examinations are required, the patient should report to the appropriate department shown on the testing sheet within the required time.
General Information About Outpatient Services
| Category | Counter / Location | Opening Hours |
|---|---|---|
| First Visit | Eastern Counter 11, 12, 2F, Rear Outpatient Building | Morning: 07:00-11:30 Afternoon: 07:00-16:30 |
| Returning Visit | Rear Outpatient Building (All counters) 1st Medical Building (closed on Saturdays) 2nd Medical Building (closed on Saturdays) | Morning: 07:00-11:30 Afternoon: 07:00-16:30 Evening: 07:00-19:30 Saturday: 08:00-11:30 |
| Military Re-examination | Counter 3, Customer Service Center | Morning: 08:00-11:30 Afternoon: 08:00-16:30 |
Appointment Methods
- On-site appointment: All counters (Office Hours)
- Telephone appointment:
- (04)23741313 for assistance
- (04)23592312 for veterans
- (04)23592311 ext. 5 (automated system, 06:00–00:00 daily)
- Online appointment: Website – Appointment Request Online
First-time visitor: Go to the counter first.
Returning visit: Go directly to the clinic waiting area.
Notification
- Appointments can be made up to 56 days in advance
- Cancellation must be made at least one day before the visit
- Clinics are closed on national holidays
- Final check-in time: 20:00
- For patients without complete documents, reimbursement procedures must be completed within 10 days
- Self-paid physical examinations are not covered by National Health Insurance
- Diagnosis certificates require an appointment unless issued within the past 6 months
- First-time visitors must present ID and NHI card at the Customer Service Counter